Returns & Refunds policy

• Refund Policy

  At Zero Responsible, we are committed to ensuring your satisfaction with our products and services. If for any reason you are not satisfied with your purchase, we’re here to help.

  1. Eligibility for Refund

  • Refund requests must be made within 7 days of receiving your product.

  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

  • Certain products, such as perishable goods or custom-made items, are not eligible for a refund.

  2. Non-Refundable Items

  • Perishable goods (e.g., food, plants).

  • Personalized or customized products.

  • Digital downloads or online courses once accessed.

  3. Refund Process

  • To initiate a refund, please email zerohead@zeroresponsible.com with your order details and reason for requesting a refund.

  • Upon approval of your refund request, we will provide a return shipping label. The customer is responsible for return shipping costs unless the product was damaged or defective upon arrival.

  • Once the item is received and inspected, we will notify you about the status of your refund.

  4. Refund Approval and Issuance

  • If your refund is approved, it will be processed, and the amount will be credited back to your original method of payment within 7-10 business days.

  • You will receive an email notification once the refund has been issued.

  5. Late or Missing Refunds

  • If you haven’t received your refund within the stated time, please first check with your bank or credit card company.

  • If you still have not received your refund after this, contact us at zerohead@zeroresponsible.com, and we will assist you further.

  6. Exchange Policy

  • We only replace items if they are defective or damaged. If you need to exchange an item, contact us at zerohead@zeroresponsible.com with the details of the issue.

  7. Responsible Travel Refunds

  • Refunds for responsible travel packages are subject to the terms and conditions of the third-party providers. Their cancellation and refund policies will be shared with you before completing the purchase.