Shipping Policy

At ZeroResponsible.com, we believe responsible choices should extend to the way products reach you. We aim to provide a simple, transparent and reliable shopping experience.

1. Order Processing

Orders are processed after successful online payment and order confirmation. Processing time may vary depending on product availability, the seller and the delivery location.

We fulfil orders through a combination of our own shipping arrangements and third-party sellers or delivery partners.

2. Shipping and Delivery Time

Our standard estimated delivery time is generally 3–5 business days from dispatch, where applicable.

Actual delivery times may vary depending on the product, seller, destination, courier service and other circumstances. The estimated delivery period will be communicated where applicable and is not a guaranteed delivery date unless expressly confirmed.

Products supplied by different sellers may arrive in separate shipments.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout or communicated before the order is confirmed.

Free shipping above ₹3,000 will apply wherever this offer is displayed, subject to the stated terms and conditions.

4. Online Payments

We accept online payments through the payment methods made available at checkout.

Cash on delivery (COD) is not available. Orders will be processed after successful payment confirmation.

If a payment is deducted but the order is not confirmed, please contact us with the relevant transaction details so that we can assist you.

5. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible using the contact details provided on our website.

Cancellation requests will be assessed based on the order's processing and dispatch status and the applicable cancellation terms. Where cancellation is permitted, any refund due will be processed in accordance with the applicable terms and law.

Nothing in this policy removes any cancellation or refund right available to a customer under applicable law.

6. Damaged, Defective or Incorrect Products

Please inspect your order upon delivery. If you receive a damaged, defective, incomplete or incorrect product, contact us promptly with your order number, a description of the issue and photographs where available.

We will review the complaint and coordinate with the relevant seller or delivery partner to arrange an appropriate resolution, such as replacement, return or refund, as applicable.

We may request that you report visible damage within 48 hours of delivery to help us investigate the issue. This request does not limit any rights or remedies available to you under applicable law.

7. Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery period, contact us with your order details. We will make reasonable efforts to obtain an update from the relevant seller or delivery partner and assist you with the next steps.

If an order cannot be fulfilled or delivered, any refund or other remedy due will be handled in accordance with the applicable terms and law.

8. Returns and Refunds

Returns, replacements and refunds are subject to the applicable product-specific terms and our published Returns and Refund Policy, where available.

Products that are defective, damaged, incorrect or otherwise covered by applicable consumer-protection requirements will be handled in accordance with those requirements. No policy term will exclude a consumer right that cannot lawfully be excluded.

9. Contact and Customer Complaints

For shipping, delivery, cancellation or product-related concerns, please contact us through the Contact Us page on ZeroResponsible.com.

Grievance Officer: Vinod Kongattil –ZERO HEAD @ ZERORESPONSIBLE
Email: zeroresponsiblenow@gmail.com
Phone: +919764678673
Business address: ZERO RESPONSIBLE Building No v8 ,60/49, E 3rd Floor, JC Chamber, Panampilly Nagar, Kochi, Kerala 682036, India

We will acknowledge and address consumer grievances within the applicable statutory timelines.

ZeroResponsible.com – Make responsible choices, one step at a time.