Responsible Travel Policy

At ZeroResponsible.com, we believe travel should create meaningful experiences while respecting nature, local communities, cultures and heritage.

Our Responsible Travel initiative aims to help people discover thoughtful travel options, including eco-tourism, community-based experiences, nature activities and other travel services that encourage a more responsible way to explore the world.

1. Our Responsible Travel Principles

We encourage travellers to:

• Respect nature: Avoid littering, reduce waste and help protect natural habitats.

• Support local communities: Choose local guides, locally owned businesses, regional products and community-led experiences wherever possible.

• Respect local culture: Follow local customs and guidelines and treat residents, traditions and heritage sites with respect.

• Travel thoughtfully: Conserve water and energy, minimise unnecessary waste and consider lower-impact transport options where practical.

• Protect wildlife: Avoid activities that involve animal cruelty, exploitation or unnecessary disturbance of wildlife.

• Leave a positive impact: Make choices that contribute positively to the places and communities visited.

We encourage responsible choices but recognise that the environmental and social impact of each travel experience may vary.

2. Travel Enquiries and Booking Confirmation

Customers can submit a travel enquiry through the forms or contact channels available on ZeroResponsible.com.

Submitting an enquiry does not constitute a confirmed booking or guarantee availability, pricing or travel arrangements.

After receiving an enquiry, we may share the details with the relevant third-party travel provider, where necessary, to obtain information about availability, itinerary, pricing and other arrangements.

The provider will confirm the applicable details and booking requirements. A booking is confirmed only after the provider has accepted the booking and all required confirmation and payment procedures have been completed.

Customers should review the itinerary, inclusions, exclusions, charges and applicable terms before proceeding.

3. Third-Party Travel Providers

Travel experiences, accommodation, tours, transport and other travel-related services featured or facilitated through ZeroResponsible.com may be operated by independent third-party providers.

The relevant provider is responsible for delivering the service in accordance with the confirmed booking and applicable requirements.

Before the customer completes a booking, the applicable provider's terms and conditions will be shared or made available, including relevant information about:

• Pricing, inclusions and exclusions.

• Booking confirmation and payment arrangements.

• Cancellation, rescheduling and refund conditions.

• Safety requirements and activity-specific restrictions.

• Any other important conditions relating to the service.

Customers are encouraged to read these terms carefully before confirming their booking.

ZeroResponsible.com will provide accurate information within its knowledge and will make reasonable efforts to assist with enquiries and communication. Nothing in this policy excludes any responsibility that ZeroResponsible.com may have under applicable law.

4. Payments, Cancellations and Refunds

Payment arrangements will be communicated during the enquiry and booking process.

Where payment is made directly to a third-party provider, the provider will handle eligible cancellations and refunds in accordance with its disclosed booking terms and applicable law.

Where ZeroResponsible.com collects a payment or facilitates a transaction, the applicable payment and refund arrangements will be communicated before the transaction is completed. ZeroResponsible.com will provide reasonable assistance with the process and fulfil any obligations that apply to it under law.

Cancellation charges, rescheduling fees, refund eligibility and processing times may vary by provider and booking.

If a provider cancels or significantly changes a confirmed service, customers should contact the provider and ZeroResponsible.com for assistance. Any applicable refund or other remedy will be determined in accordance with the booking terms and applicable law.

5. Safety and Traveller Responsibilities

Travellers should:

• Review the nature and physical requirements of the activity before booking.

• Follow the provider's safety instructions and local laws.

• Provide accurate information relevant to participation where requested.

• Carry valid identification, permits and travel documents where required.

• Consider appropriate travel insurance, particularly for adventure activities or international travel.

• Inform the provider of relevant accessibility needs or special requirements before confirming a booking.

Certain experiences may involve physical activity, changing weather, remote locations, wildlife or other inherent risks. Providers are responsible for communicating applicable activity requirements and safety instructions.

6. Responsible Travel Standards

We aim to work with providers whose services align with responsible travel principles. However, the inclusion of a provider or experience on our website should not be interpreted as a guarantee that every aspect of the service meets a particular environmental or sustainability certification.

Where specific environmental claims, certifications or community benefits are stated, they should be supported by appropriate information.

Customers may contact us if they have concerns about a listed experience or believe that a provider's conduct conflicts with the principles outlined in this policy.

7. Complaints and Assistance

For travel enquiries, booking-related concerns or complaints, please contact us through the Contact Us page on ZeroResponsible.com.

Please include your enquiry reference, booking details where applicable and a clear description of your concern.

We will review complaints and assist with communication with the relevant provider where appropriate. Complaints will be acknowledged and addressed within applicable statutory timelines.

Grievance Officer: Vinod Kongattil –ZERO HEAD @ ZERORESPONSIBLE
Email: zeroresponsiblenow@gmail.com
Phone: +919764678673
Business address: ZERO RESPONSIBLE Building No v8 ,60/49, E 3rd Floor, JC Chamber, Panampilly Nagar, Kochi, Kerala 682036, India

8. Our Commitment

At ZeroResponsible.com, responsible travel means making thoughtful choices that value people, place and planet.

We encourage every traveller to explore with curiosity, act with care and help leave destinations better for future generations.

ZeroResponsible.com – Travel with care. Explore with respect. Leave a positive footprint.